Support

ONLINE HELP/GUIDES
gSyncit
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SUPPORT OPTION
Request Refund
Resend Licenses
Update License

Uninstalling

Product Support

IMPORTANT LICENSE OUTAGE ISSUE

Due to a technical failure while migrating our license server to a newer version of MySql, any license keys purchased on March 10th, 2017 had to be reissued. Customers will receive a new order confirmation with the new license key that should be used immediately to replace the previously issued license key. No additional charges will appear on your credit card. We only needed to generate a new license key. We apologize for any inconvenience. 

Also, for a very breif period of time, some licenses were reported back to gSyncit as invalid and cause the software to become unregistered. You will need to register the software again with your license key. We again appologize for this unexpected incident. SUPPORT OPTIONS

** GET YOUR  PRODUCT KEY **
Use this link if you have not received or need a copy of your product keys.
 
REQUEST A REFUND
Use this link if you would like to request a automatic/instant refund for your purchase.
 
CHANGE EMAIL ADDRESS FOR PRODUCT KEY
Use this link to change the primary email address associated with your order.
CONTACT PRODUCT SUPPORT

PLEASE CHECK THAT YOU HAVE THE LATEST VERSION OF THE SOFTWARE INSTALLED.
PLEASE CHECK THE ONLINE SUPPORT PAGES FIRST BEFORE CONTACTING SUPPORT. IN MANY CASES OUR SUPPORT TOPICS ADDRESS/ANSWER MANY COMMON ISSUES/QUESTIONS.
IF YOU NEED YOUR LICENSE KEY USE THE LINK BELOW TO HAVE THEM AUTOMATICALLY SENT.
 
IF YOU NEED TO SUBMIT A SUPPORT REQUEST THEN PLEASE INCLUDE A DETAILED DESCRIPTION OF THE ISSUE. IF SUBMITTING BUG THEN ALSO INCLUDE STEPS TO REPLICATE THE ISSUE.

IF YOU HAVE AN ISSUE WITH YOUR ORDER PLEASE INCLUDE THE COMPLETE NAME AND EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER ID SO WE CAN LOCATE IT. 

SUPPORT RESPONSE TIME IS WITHIN 24 - 48 HOURS AND AVAILABLE VIA *EMAIL ONLY*.